UX Case Study

UXGen Academy

From Confused Multi-Course Platform to Focused UX Education Leader

An 8-week UX redesign transforming a confusing website with unrelated courses into a focused global voice for UX education.

85%
Conversion Increase
40%
Bounce Rate Reduction
2.5x
Engagement Growth
Hero Section - Focused UX Courses

Project Overview

UXGen Academy, founded by seasoned UX architect Manoj Kumar with over 20 years of industry experience, sought to establish itself as a global voice in UX education. However, the original website diluted this vision by offering unrelated courses such as Full Stack Development, MERN Stack, and Digital Marketing.

Our redesign focused on building a strong brand identity exclusively dedicated to UX/UI education.

  • Removed unrelated courses to eliminate user confusion.
  • Redesigned information architecture for seamless navigation.
  • Created a consistent visual language to reinforce UX expertise.
  • Positioned UXGen Academy as the premier global destination for UX learning.

Timeline

8 weeks (Design Sprint)

Team

UX Researchers, UX/UI Designers

Platform

Responsive Website

My Role

UX Research & UX/UI Design

Project Overview Visual

The Challenge

UXGen Academy’s website lacked focus, mixing UX/UI education with unrelated technical courses. This created brand dilution, confused prospective students, and weakened the platform’s credibility as a UX leader. The challenge was to realign the offering while retaining existing audience interest.

The Goal

Establish UXGen Academy as the global authority in UX education by creating a course ecosystem that is exclusively UX/UI focused. The aim was to provide clarity, build trust, and create a premium brand experience that resonates with students and professionals worldwide.

The Outcome

After the redesign, the platform achieved an 85% increase in conversions through a simplified user journey, clear course categorization, and stronger messaging that highlighted UXGen’s unique value proposition.

Impact

The redesign drove a 40% reduction in bounce rate and a 2.5x growth in engagement. UXGen Academy now stands as a focused UX learning hub with improved credibility, higher student satisfaction, and stronger global appeal.

The Identity Crisis

How offering unrelated courses was undermining UXGen Academy's credibility as a UX education leader

User Confusion Metrics

Confused by unrelated courses 72%
Questioned UX expertise 64%
Left without exploring courses 58%
Wanted clearer specialization 81%

Course Offering Analysis

4 Course Types
Mixed Offerings
UX/UI Courses
Full Stack
MERN Stack
Digital Marketing

Mixed Messaging

Users couldn't determine if UXGen Academy specialized in UX or was a general training institute.

Credibility Questions

Offering unrelated courses raised doubts about the depth of UX expertise despite Manoj Kumar's 20+ years experience.

Decision Paralysis

Too many unrelated options made it difficult for users to make enrollment decisions.

Design Thinking Process

Discover

Define

Ideate

Prototype

Test

Research & User Insights

Understanding the target audience and their educational needs

Research Methodology

User Interviews

8 in-depth sessions with career changers, students, and professionals seeking UX education.

Surveys

80+ responses on UX education preferences, decision factors, and pain points.

Competitive Analysis

6 leading UX education platforms evaluated for positioning and course structure.

Heuristic Evaluation

Expert review of existing website identifying usability and information architecture issues.

Key Findings

Specialization Matters

72% of users were confused by the unrelated courses and questioned if UXGen Academy truly specialized in UX education.

Expertise Validation

64% of prospective students specifically looked for evidence of instructor expertise when evaluating UX programs.

Clear Learning Paths

81% of users wanted clearer learning paths and progression models rather than disconnected course offerings.

Solution Interest

85% of respondents expressed strong interest in a focused UX education platform after seeing redesign concepts.

Indian User Personas

Arjun Mehta

Marketing Professional, 26 • Mumbai

Background

Works at a digital marketing agency, wants to transition to UX design for better career growth and creative fulfillment.

Goals
  • • Transition to UX design within 6 months
  • • Learn practical, industry-relevant skills
  • • Build portfolio to showcase to employers
Frustrations
  • • Confusing course offerings on current website
  • • Unclear career outcomes and placement support
  • • Difficulty assessing program quality and instructor expertise

"I want to transition to UX design but I'm confused by all the different courses. Is this academy really focused on UX or just another training center?"

Priya Sharma

UI Developer, 29 • Bangalore

Background

Front-end developer at a tech startup, wants to enhance UX skills to advance to senior product designer role.

Goals
  • • Enhance UX research and strategy skills
  • • Learn latest design tools and methodologies
  • • Advance career with specialized expertise
Frustrations
  • • Finding advanced, specialized UX courses
  • • Programs that don't leverage instructor industry experience
  • • Generic curriculum without practical depth

"I need courses that go beyond basics and are taught by industry practitioners who understand real-world challenges."

"I visited the UXGen Academy website because I heard about Manoj Kumar's expertise, but I was confused by all the different courses. Is this really a UX specialist academy or just another training center that teaches everything? I left without enrolling because I couldn't be sure."

- Arjun Mehta, during user interview

UXGen Academy Structure

Clear information architecture for an effective learning resource website

Information Architecture

Homepage
  • Hero Section
  • About Us
  • Our Approvals
  • Our Other Ventures
  • Our Expertise
  • Why Choose Us
  • Teaching Methodology
  • Our Team
  • Testimonial
  • FAQs
  • Footer
About Us
  • About Us
  • Our Approvals
  • Our Other Ventures
  • Our Expertise
  • Why Choose Us
  • Teaching Methodology
  • Our Team
  • Testimonial
  • FAQs
  • Footer
Courses
  • Course Introduction
  • Our Course Offerings
  • Course Mediates
  • Certification
  • Skills Covered
  • Tools Covered
  • Market Scope
  • FAQs
  • Footer
Blogs
  • Blog Cards
  • FAQs
  • Footer
Masterclass
  • Masterclass Cards
  • FAQs
  • Footer
Affiliate
  • Hero Section
  • Why Join Us
  • Why UXBIN Leads
  • How It Works
  • Premio Resources
  • Who Can Join
  • Join Now
  • Commission Guide
  • FAQs
  • Footer
Contact Us
  • Contact Perm
  • Address Details
  • Address Map
  • FAQs
  • Footer

Visitor Journey

Information Seeking Flow

Discover

Visitor lands on homepage or finds through search

Explore

Browse courses and academy information

Evaluate

Review mentor credentials and course details

Contact

Reach out for more information or enrollment

Prospective Student Perspective

Understanding Information Needs

SAYS

"I want to learn UX design but don't know where to start"

"What makes this academy different from others?"

"How experienced is Mentor Manoj?"

"What will I actually learn in these courses?"

THINKS

"Is this academy reputable and trustworthy?"

"Will the courses be relevant to real-world jobs?"

"What's the teaching methodology like?"

"Is this worth the time and money investment?"

FEELS

Overwhelmed by too many learning options available

Curious but cautious about making the right choice

Excited about potential career in UX design

Anxious about investing in the wrong program

DOES

Compares multiple academy websites side by side

Seeks reviews and testimonials from past students

Analyzes course curriculum and learning outcomes

Contacts the academy with specific questions

The Solution

A focused UX education platform with clear specialization

Course Focus

Removed all non-UX courses to establish clear specialization

Learning Paths

Created structured progression models for different career goals

Expertise Showcase

Highlighted Manoj Kumar's 20+ years of industry experience

Clear Positioning

Established as premier UX education destination

Core Features

Focused Course Catalog

The platform exclusively offers UX/UI courses, carefully organized by skill level, specialization tracks, and career goals. Students can easily identify courses that align with their current skills and learning objectives.

  • UX Foundations for beginners
  • UI Design and Visual Communication
  • Research Methods and Usability Testing
  • Interaction Design and Prototyping

Structured Learning Paths

Courses are arranged in clear learning paths from beginner to advanced levels. Students can follow a step-by-step progression to acquire mastery in UX/UI while also exploring career-specific tracks.

  • Beginner Track for foundational skills
  • Career Changer Path for transitioning professionals
  • Specialization Tracks like UX Research, Interaction Design, or UI Design

Instructor Expertise Showcase

The platform highlights Manoj Kumar's extensive industry experience of 20+ years, featuring case studies, student success stories, and practical learning examples to inspire confidence and trust among learners.

  • Industry experience and real-world insights
  • In-depth case studies of UX projects
  • Student success stories and testimonials

Website Mockups

Homepage Redesign

Project Overview Visual

A clean, minimalistic homepage emphasizing UX/UI courses, highlighting unique value propositions, and guiding users towards relevant learning paths efficiently.

Results & Impact

Measurable improvements after the redesign implementation

85%

Increase in Conversions

Course inquiries and enrollment conversions

40%

Reduced Bounce Rate

Fewer users leaving due to confusion

2.5x

More Engagement

Increase in time on site and pages per session

100%

Task Success

Core user flows completed successfully in testing

User Experience Improvements

Before Redesign

72s average time

To find relevant course

64% questioned

UX expertise due to unrelated courses

58% left

Without exploring course details

After Redesign

22s average time

To find relevant course

92% confident

In UX expertise after redesign

85% interested

In enrollment after exploring courses

Conclusion

The UXGen Academy redesign demonstrates how strategic focus and clear positioning can transform user perception and drive business results. By eliminating unrelated courses and creating a cohesive UX education platform, we established clear brand identity and significantly improved key metrics.

The project highlights the importance of aligning business goals with user needs through thoughtful UX design, creating experiences that build trust and drive engagement. UXGen Academy is now positioned as the clear choice for serious UX education, backed by Manoj Kumar's 20+ years of industry expertise.

Key Success Metrics

User Engagement & Conversion

85% increase in conversions with 40% reduction in bounce rate

Usability & Satisfaction

100% task success rate with significantly improved user satisfaction

Brand Positioning

Clear establishment as specialized UX education provider

Business Impact

Increased enrollment and strengthened competitive positioning

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